Shipping policy

Shipping Policy
Last updated: May 5, 2025

At Ancient Wellness, we’re committed to delivering your matcha and wellness products quickly, safely, and affordably. Please review our shipping policy below before placing your order.

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📦 Processing Times

• Orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed the next business day.

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🚚 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Note: Delivery times are estimates and may vary due to weather, customs, or carrier delays.

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International Shipping

We currently ship to select countries. Customs fees, duties, and taxes are the responsibility of the customer and are not included in the shipping fee.

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Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

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Delayed or Lost Packages

While rare, if your package is delayed or lost in transit, please email us at [your email]. We’ll work with the carrier to resolve the issue. We’re not responsible for delays due to incorrect addresses or missed deliveries.

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Address Accuracy

Please double-check your shipping address before placing an order. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

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Questions?

We’re here to help! For any questions about shipping or your order status, contact us at:

Email: contact@ancientwellnessmastcha.com
Website: https://ancientwellnessmatcha.com